Terms

Offers 1–4 cost $1,497 for the first 90 days and renew at $499 per month beginning on day 91 unless canceled from billing settings before the renewal date shown at checkout.

Support Operator costs $4,500 for deployment and the first 90 days, including the first 3,000 accepted resolutions. It renews at $1,500 per month including 1,000 accepted resolutions, plus $1.25 for each additional accepted resolution.

If compatibility passed and a required advertised connector cannot be connected, the initial payment is refunded in full.

Failure to supply valid credentials, or failure to supply required customer-controlled data, is excluded from that policy.

An accepted resolution is a ticket where the operator completed the approved reply or action, no human handled the ticket after operator assignment, and the customer marked it solved or it remained closed for 72 hours.

A same-issue reopen within seven days reverses the resolution unit and its usage charge. Escalations, failed attempts, reversed resolutions, and shadow-mode tickets do not incur an accepted-resolution usage charge.

MarginTrace reports measured, allocated, and estimated values distinctly. It does not guarantee revenue, retention, margin, or payroll outcomes, and it does not produce GAAP financial statements.

Purchasing founding access authorizes the recurring charge described above, beginning on the renewal date presented before payment.